Subject: Tech Support Candidate - Mohit Joshi
From: Mohit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 13:08:15 -0400

| | Tech Support Test

Name | Mohit Joshi
E-mail | [email-masked]
Phone Number | (91) 9599930073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Product support, Tools Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran Technology | Technical Specailist | | 92000
Previous Employer 1 | Bank Of America | AnalystII | 17 Nov 2018 | 50000
Previous Employer 2 | Wipro Ltd | Administrator | 31Aug 2016 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) will check the proxy settings.
2) will check the firewall is enabled or disabled.
3) will check the LAN/WiFi connection is active or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the speaker.
2) Open the bluetooth in the laptop.
3) Search/Discover the bluetooth speaker name.
4) Once you see the Speaker name select that and connect the same.

What according to you makes you a good candidate for customer service or technical support job?

As per my understanding below skills should be required in good technical support :
1) Good command in communication.
2) Good command in writing emails.
3) Team building capabilities.
4) Capabilities to learn new technology.
5) Knowledge sharing in team.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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