Subject: Tech Support Candidate - AMRITPAL SINGH
From: AMRITPAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 12:56:32 -0400

| | Tech Support Test

Name | AMRITPAL SINGH
E-mail | [email-masked]
Phone Number | (+91) 9453966572
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
MS Office package, Outlook,ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Larsen and Toubro Ltd | Engineer | Na | 20000
Previous Employer 1 | Rapidtech services | Tech Associate | Jun 2016 | 16000
Previous Employer 2 | Ensure Support Services | Resident Engineer | Oct 2016 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will try to do below troubleshooting steps:
1. Check URL which entered in browser.
2. Check internet connection with using desktop.
3. Check browser settings, proxy, browser version etc.
4. Finally informed to IT Support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON speaker and enable bluetooth with auto connect mode if there is specific setting as vary with models.
2 Enable bluetooth in mobile phone.
3. Search nearby devices.
4. When perticular speaker bluetooth name showing. Will pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

I have 9+years rich experience in customer support and technical support.
Always got positive response from customer for service and support from my side.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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