Subject: Tech Support Candidate - Pallavi Pallavi
From: Pallavi Pallavi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 12:16:28 -0400

| | Tech Support Test

Name | Pallavi Pallavi
E-mail | [email-masked]
Phone Number | (91) 8988104923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shimla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Team lead | | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the error and check the site is it save to open

Remove cash and cookies

Try incognito mode

Rest browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth on speaker

Than turn on the Bluetooth in phone

Search for the correct device to pair

Than then connect the device to correct speaker

What according to you makes you a good candidate for customer service or technical support job? | Because I have a 5 year experience in customer handling that includes US clients UK customer and ANZ customer and client
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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