Subject: Tech Support Candidate - Sivasish Roy
From: Sivasish Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 12:16:22 -0400

| | Tech Support Test

Name | Sivasish Roy
E-mail | [email-masked]
Phone Number | (91) 7827356834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GRC INDIA | Manager operations and compliance | NA | 75000
Previous Employer 1 | Thome Shipping | Operations Executive | 16jul21 | 60000
Previous Employer 2 | Gap Inc | Business Analyst | | 55000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ist I will try with different website
2nd will try with different browser
3rd will check my internet connection in my computer
4th will check to connect with my phone wifi (in case of laptop) hotspot feature
5th will check wifi router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st - menu then settings or swiping up/down the shortcut bar will activate the blue tooth feature.
2nd - once a blue tooth is ON, will try to search if it is already paired if not then will search the device and pair it.
3rd if it asks for a pairing code then need to use the same to pair for the first time.
4th enjoy music from phone

What according to you makes you a good candidate for customer service or technical support job? | I have worked as an associate for good long time and moreover I'm a computer application graduate where OS and troubleshooting was part of my college course.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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