Subject: Tech Support Candidate - Vinay Gautam
From: Vinay Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 10:51:06 -0400

| | Tech Support Test

Name | Vinay Gautam
E-mail | [email-masked]
Phone Number | (+91) 9755478749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy data management | Senior supervisor | 09/2019 | 14
Previous Employer 1 | Redcarpet | Collection department | 03/2020 | 18
Previous Employer 2 | Allied custoria bpo services | Team lead | 01/2021 | 17

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2.make sure the internet connection works.
3.check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put the speaker in pairing mode . Switch on the speaker and long press the Bluetooth button on the device
What according to you makes you a good candidate for customer service or technical support job? | To me customer service means identifying the root of a customer's  problem and working to find a solution that surpasses their expectations.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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