Subject: Tech Support Candidate - Aktarul Islam
From: Aktarul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 10:39:57 -0400

| | Tech Support Test

Name | Aktarul Islam
E-mail | [email-masked]
Phone Number | (91) 7002862243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let’s figure out where the problem is.The problem only happened with certain websites.
Try to clearing browser cookies and cache.The website loads but doesn’t work properly this problem only happened on a secure (https) website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth in both device then scans the Bluetooth in mobile and find the Bluetooth of the speaker and pair it and connected the Bluetooth .

What according to you makes you a good candidate for customer service or technical support job? | Wise behaves and good understanding of the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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