Subject: Tech Support Candidate - Mohd Shahraj
From: Mohd Shahraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 10:13:44 -0400

| | Tech Support Test

Name | Mohd Shahraj
E-mail | [email-masked]
Phone Number | (+91) 9756577976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3I infotech | System Engineer | 21 Sep 2017 | 10000
Previous Employer 1 | Experis IT | System engineer | 30June 2019 | 19000
Previous Employer 2 | Impact Solution | Remote support engineer | Continue | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check internet connectivity
Second we need to check URL. Is it correct or not
Third we need to check browser proxy
Fourth we need to check  browser Setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all we will install the bluetooth driver
Second connection establish to each other
Third  establish the pair to each other

What according to you makes you a good candidate for customer service or technical support job?

Hi
I am able to support End user and try to resolve the user query within SLA and I am able to coordinate of third part vander and maintain proper Complaince in the system and manage Asset

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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