Subject: Tech Support Candidate - Sunil Maurya
From: Sunil Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:45:19 -0400

| | Tech Support Test

Name | Sunil Maurya
E-mail | [email-masked]
Phone Number | (96432) 16915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Value point systems pvt ltd | Sr. System Expert | NA | 25781
Previous Employer 1 | Netconnect pvt ldt | Desktop Support engineer | Oct,2014 | 9000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Please check LAN cable or WiFi connected properly.
2. Need to check proxy properly applied.
3. Check if computer getting IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the mobile Bluetooth.
2. Search the Bluetooth speaker.
3. Select the Bluetooth speaker.
4. Connect the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Always available to support the customer.
Never say no for any issue.
Keep positive attitude while handling customer.
Always keep smile on your face.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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