Subject: Tech Support Candidate - Alston Joe
From: Alston Joe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:53:53 -0400

| | Tech Support Test

Name | Alston Joe
E-mail | [email-masked]
Phone Number | (+91) 9786001172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Julina Manipal Net Pvt.Ltd | Technical support Engineer | Till date | 23,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I would check if my internet is working properly by visiting the same website through phone which is connected through same Wifi network. If some thing wrong with the internet i will try to fix the internet . If it worked in mobile i would check check the it again by clearing the cookies , cache and also the temporary files. even if its not working then i would disable the network adapter and enable it again or will reinstall the network adaptor drivers. hopefully it should work now.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first I will change the speaker to bluetooth discover mode. Then on phone I will go to settings then network and connectivity settings then there i will be able to see the speakers name as it is in discover mode. Then will pair it to the phone and speakers.
What according to you makes you a good candidate for customer service or technical support job? | I see my self the fastest worker and well experienced in technical support engineering field. In fact from childhood I have experience in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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