Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:49:12 -0400

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (852) 7087437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi, INA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:check the internet connection
2:i would try  to clear the unwanted cookies and cache and will try reloading
3:will check if any heavy cpu usage programs are running ,if yes then i'll save the work and close them and will retry
4:will check if the website requires https or http certification code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:turn on the bluetooth speaker
2:activate the bluetooth of mobile phone
3: finding the respective speaker device
4: selecting it and connecting the speaker to the phone

What according to you makes you a good candidate for customer service or technical support job? | For both , a person should have a good command on the language he/she is speaking and should be able to break down complex problems and there respective solution to the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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