Subject: Tech Support Candidate - Raghav Khanna
From: Raghav Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:42:56 -0400

| | Tech Support Test

Name | Raghav Khanna
E-mail | [email-masked]
Phone Number | (+91) 7838349441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will look for the error code (like error 404 or other ). Then i will try the site settings and browser settings too. In case it still doesn't work i will look for the solution online on google or YouTube

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on the Bluetooth of both the devices
2) scan for the speaker device you want to connect to using your mobile
3) select the device and give all the required permissions.
4) device is connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Open to learning attitude and understanding nature. Also having a helping attitude towards the co-workers and eager to work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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