Subject: Tech Support Candidate - Anushi Goyal
From: Anushi Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:38:12 -0400

| | Tech Support Test

Name | Anushi Goyal
E-mail | [email-masked]
Phone Number | (96548) 19589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chegg India pvt ltd | Content support executive | 10 Oct 2021 | 30000
Previous Employer 1 | Makeus fly India pvt ltd | Customer support executive | 17 March 2020 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. If my internet connection isn't stable, then i will try to reconnect it.
3. If my internet connection is working well, then i will try to reload the website.
4. If it is still not opening, then I will restart my system.
5. If that also not helps, then I will reach out to customer support to help me out with this situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the settings of your mobile phone.
2. Search for Bluetooth.
3. Scan Bluetooth and pair it with Bluetooth device.
4. Once the pairing completed, I will connect my Bluetooth speakers to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. A good listener can be a good customer service or technical support because if he can listen to the requirement of customer, then only he/ she can provide solution.
2. One needs to be calm and patient because there are few customers who can be really annoyed or frustrated.
3. A person with optimism and good manipulative skills can easily handle the customer.
4. Never have negative approach to reach any customer; instead, it is important to be positive and lookout for the possible support that you can give to your customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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