Subject: Tech Support Candidate - Subhashis Chandra
From: Subhashis Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:34:07 -0400

| | Tech Support Test

Name | Subhashis Chandra
E-mail | [email-masked]
Phone Number | (91) 9038411670
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur City 2, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Operations leader | 24/11/2021 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if internet is connected - lan cables, wifi
2. Try with different browser
3. If internet is working will ping the URL on CMD to check response
4. If internet not working will diagnose the same

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on the phone
2. Turn on the bluetooth on speaker and pair it with phone
3. Connect the phone to the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Technical knowledge
2. Customer priority and satisfaction
3. Love interaction with people

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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