Subject: Tech Support Candidate - Jagrati Saxena
From: Jagrati Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:21:58 -0400

| | Tech Support Test

Name | Jagrati Saxena
E-mail | [email-masked]
Phone Number | (110096) 7905050684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 61
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I got error during to open a website on browser, then first I'll use a website down checker it will let me know I'm the only one who experiencing the problem or others are also suffering. Next, Ping checkers  send a signal to a given website adress to know whether a website connection is working or not. After that  step by step diagnosis in which the first step is to try to open another website. In a new tab or window, navigate to a news website or search engine. If you can rech those pages, then the problem is that you can't reach a specific page. If you can't reach another website, then your next step is to try another browser. After that, Traceroute tool helps to find where a broken connection exists and also identify where the weak link is so you can fix it and get your website online. Then, Network and website software like SiteUptime API can tell you when anything goes wrong and also helps you to derive where the problem is. And these softwares are automated ping checking. So you can complete multiple troubleshooting tips at once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, swipe down the phone screen from the top
Then press on Bluetooth.
After that, press on new device, otherwise check available devices or more.
Press the name of particular device
Follow given instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have a ability to learn new software and hardware and ability to solve the problems and have strong analytical skills, I am very good at technical writing
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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