Subject: Tech Support Candidate - Vikas Choudhary
From: Vikas Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:13:41 -0400

| | Tech Support Test

Name | Vikas Choudhary
E-mail | [email-masked]
Phone Number | (144012) 9815228050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance intelnet global services Limited | Customer support | 10 oct | 17000
Previous Employer 1 | Videocon integration private limited | Customer service executive | 31may 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the web address for types.
2.Make sure your internet connection is working normally.If your internet connection is unstable, try to clearing out the cache and cookies stored by chrome from the settings page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold the Bluetooth
Tap pair new device if you don't find pair new device check under Available device or tap more refresh
Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | Should have a problem solving skills and knowledge about basics of networking
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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