Subject: Tech Support Candidate - Kanan Kumari
From: Kanan Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 08:05:23 -0400

| | Tech Support Test

Name | Kanan Kumari
E-mail | [email-masked]
Phone Number | (91) 7209910949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will Check my Internet connection if there is a connection glitches.

Check all related cables and connections.

Close that tab and Re-enter the website link.

Shutdown the computer and reopen the closed window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Or Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow  on-screen instructions.
Accept the notification on screen and you're ready to go.

What according to you makes you a good candidate for customer service or technical support job? | Communication skills makes you a good candidate for customer service or technical support job?
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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