Subject: Tech Support Candidate - Debadutta Pati
From: Debadutta Pati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:59:58 -0400

| | Tech Support Test

Name | Debadutta Pati
E-mail | [email-masked]
Phone Number | (+91) 7278972719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
SharePoint Lead

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | IT Analyst | Jan 2 | 48000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Sorry something went wrong error
- check browser compatibility
-check if the site is trusted site
-clear browser cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Switch on phone bluetooth and search for available device.
Long press on button on speaker to pair it with mobile device

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Quick resolution and analytical thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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