Subject: Tech Support Candidate - Honey Chaudhary
From: Honey Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:41:45 -0400

| | Tech Support Test

Name | Honey Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 6397676341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer support executive | present | 25 thousands
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, Open a new tab and check to see if you can load another website like google.com or etc.

Secondly, If  another site can open. It mean the problem only happens with particular websites.

Then, I will try clearing Firefox's cookies and cache. and rest the connection and trying to open a website again in new tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable .
6. On your mobile select your speaker name  and  you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Talk to customer very fridndly manner and resolved the query of the customer very effective manner.

2. Understand the issue properly then take a action.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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