Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:40:13 -0400

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (91) 8898683048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST | Process Analyst | Working | 38 Thousand
Previous Employer 1 | Flyjac logistic | IT Engineer | Aug 2018 | 25 thousand
Previous Employer 2 | Wipro | Desktop Engineer L1 | Feb 2017 | 20 thousand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection, then I will clear cache and cookies, try to access the URL in incognito mode, most of the time this issue comes with Browser so will perform browser-level torubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Bluetooth should turn on on both the devices

2)Then try to discover a speaker in your phone Bluetooth setting
3) Once you discover a speaker on your phone pair it with the device
Test by playing sound

What according to you makes you a good candidate for customer service or technical support job?

I have five years of experience with Technical support
I am a fast learner and love to challenge myself
Try to figure the core issue.
With good communication skills, I put myself in user shoe give my best to assist the user

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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