Subject: Tech Support Candidate - Imran Imran
From: Imran Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:35:24 -0400

| | Tech Support Test

Name | Imran Imran
E-mail | [email-masked]
Phone Number | (+91) 6398024148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ambedkar colony Chhatarpur New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jil information technology limited | Network engineer | | 18300
Previous Employer 1 | Extramarks india private limited | Desktop support | Dec2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check error and then I will take next step After that I will check my internet connection if internet is ok then I will check website is opening in some other systems.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will open bluetooth then tep and hold bluetooth after I will pair bluetooth which is showing.
What according to you makes you a good candidate for customer service or technical support job? | I think I have patience to listening to other what others require then I will give solution what actually they want.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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