Subject: Feedbacks for chats audited:
From: Amit Gupta <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 30 Sep 2021 04:29:47 -0700 (MST)

Feedbacks for chats audited: Jayway : 

Chat ID: R018LERAER (Dimpy)- She got the lead details successfully however should advise customer " I would be happy to have one of our expert vacation planners get in touch with you, so that they could guide you and then she should go for the lead details like the estimated date, kind of activities they would be interested in and also there was no need to ask for the no of tracellers as customers mentioned it in the first response. 
Chat ID: R0X7WWBL46 (Harsh)- Responses need to be better and should use terms like expert vacation planners and for lead generation should begin with name, contact no, e-mail Id and then ask for other details like no of travellers, duration of tour,activities etc. 
Chat ID: R0O7R08X50 (Diana) -She closed the chat too early even when the customer had replied/responded. 

Thanks 

Regards, 
Amit