Subject: Tech Support Candidate - Ankita Pareek
From: Ankita Pareek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:29:15 -0400

| | Tech Support Test

Name | Ankita Pareek
E-mail | [email-masked]
Phone Number | (91) 9887505433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | UDAIPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | CRM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Secure Meter | Senior Executive | |
Previous Employer 1 | Danish Pvt Ltd | Senior Engineer | Aug 2017 |
Previous Employer 2 | Hitek Engineering | Emgineer | Feb 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the type of error, if it is related to internet issues, will check connections. If problem still persist, will recheck the name of the website if all is okay then I'll check the security options and add them in trusted site to open the same.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on the speaker. Then I will switch on the bluetooth over my phone and make it discoverable and search for the speaker name, will pair it if required and then connect the same.
What according to you makes you a good candidate for customer service or technical support job? | The candidate must have good technical knowledge along with strong communication and problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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