Subject: Tech Support Candidate - Sagar Srivastav
From: Sagar Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:28:39 -0400

| | Tech Support Test

Name | Sagar Srivastav
E-mail | [email-masked]
Phone Number | (91) 9454269013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step-I will restart my device This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Second Step- Make sure that the Internet connection works. Make sure you're able to load ndtv.com. Once this loads, make sure you're able to load the page. Or Type something in the Search box, then select Google Search.

Third Step- Check if the Website is Down for Everybody or Just Me.It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that,Open your preferred browser, and visit website checker page, such as Down for Everyone or Just Me.Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First- Go to the setting
Second-Tap the Bluetooth option.
Third- Turn on Bluetooth.
Fourth-A list of available devices will appear.
Fifth-Then you can select your speaker name in available device and then connected.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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