Subject: Tech Support Candidate - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:24:46 -0400

| | Tech Support Test

Name | Amit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9056668686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
AD & DNS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jubilant Food Works LTD | Senior Executive | NA | 31000
Previous Employer 1 | Corporate Infotech Pvt Ltd | System Admin | 20 Dec 2017 | 21000
Previous Employer 2 | Progressive Infotech Pvt Ltd | Associate | Sept 2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the LAN / WAN  connectivity
2.  By check IP address  Detail
3. Other Websites working Or not
4. Proxy Setting if  websites are accessible through Proxy Server .
5. Reset the IE / Google Chrome Brower

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power On Bluetooth Speaker & select Bluetooth for connectivity
2.Then Go to  In Setting and open Bluetooth Setting on mobile
3. Enable the Bluetooth And search for near by Devices .
4. click on Device name of  Bluetooth speaker for Pair

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job.  I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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