Subject: Tech Support Candidate - Aman Srivastava
From: Aman Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:23:13 -0400

| | Tech Support Test

Name | Aman Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8587876865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
HIS/CPRS/LIMS/Office/Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Max HEalthcare | AM | Working | 33000
Previous Employer 1 | Futuresoft India PVT LTD | Sr. Executive | 2015 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network is connected ( Ping )  or not.
If connected then check Internet is working or not(try to open another website).
If the internet is working fine then I check whether this website is blocked through the HOST file after that I will check user carries the right to access the NDTV website . If everything is ok then i will check on my phone the website is accessible or not . In the end i will check antivirus setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on a Bluetooth device.
Turn on Bluetooth on the phone.
Find your Bluetooth device name.
Pair your Bluetooth device.
Check the sound in Bluetooth sound.

What according to you makes you a good candidate for customer service or technical support job? | My Work Experience and I am 3 times awarded to the best employee.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |