Subject: Tech Support Candidate - Riya Kamra
From: Riya Kamra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:20:58 -0400

| | Tech Support Test

Name | Riya Kamra
E-mail | [email-masked]
Phone Number | (91) 9717760169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
SEO

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Freelancers | Content writer | 1st August | 5000
Previous Employer 2 | Mycaptain | Marketing and sales | 21st july | Stipend

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check my internet connection, whether it is working or not.
2. If not, then i will wait till it starts working again.
3. If connection is proper, i will try to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure the bluetooth of the mobile phone is on and the speaker's bluetooth is also on.
2. Then click on the bluetooth speaker's name on your mobile screen.
3. It will connect you to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

A person who has a good communication skills and can understand the customers questions easily. And answer them in a good way.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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