Subject: Tech Support Candidate - Shashank Singh
From: Shashank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:14:12 -0400

| | Tech Support Test

Name | Shashank Singh
E-mail | [email-masked]
Phone Number | (+91) 7999691069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chhattisgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bandhan bank ltd | Customer relation officer | 30 November 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check my internet connection.
I will restart my router and open the browser again
Second i will check the site is enetered correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Push the pairing button on the BT speaker to turn on pairing mode.
Turn Bluetooth ON on mobile. Scan for new devices.
Pair and connect

What according to you makes you a good candidate for customer service or technical support job? | I have experience serving customer needs for nearly 2 year of time. I can maintain a good relationship with the customer and I have the ability to solve their porblems
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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