Subject: Tech Support Candidate - Zoya Firdousi
From: Zoya Firdousi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:06:36 -0400

| | Tech Support Test

Name | Zoya Firdousi
E-mail | [email-masked]
Phone Number | (+91) 9111510679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Batla house Jamia nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Siksha Infotech | Sales | 03/03/2021 | 10000
Previous Employer 2 | SSBS | Teacher | 03/03/2021 | 13000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device.
Make sure the internet connection works.
Check if the website is down for everyone or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Keep the speaker in pairing mode
2. Switch on blootooth on mobile phone
3. Wait for the phone to connect
4.Connect and enjoy speaker

What according to you makes you a good candidate for customer service or technical support job? | Because I’m proficient in communication and English speaking. Also when I talk I’m very confident and have convincing power to solve the queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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