Subject: Tech Support Candidate - Ajay Kumar Singh
From: Ajay Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:05:16 -0400

| | Tech Support Test

Name | Ajay Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9719124260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kichha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Senior Software Engineer | |
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First need to check kind of error.
Check network connections if all is correct

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Bluetooth on your phone
Search for the device
Once device is discovered connect

What according to you makes you a good candidate for customer service or technical support job?

I have been working as an IM/PM Analyst for more than 3 years.
Have regular connect to users via Mail, Call or Chat over MS Team.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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