Subject: Tech Support Candidate - Himanshu Sati
From: Himanshu Sati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:04:09 -0400

| | Tech Support Test

Name | Himanshu Sati
E-mail | [email-masked]
Phone Number | (91) 8851177240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mitra Medical Services LLP | Service Engineer | Currently working | 29500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I will check my internet browser browser if the website is blocked to access.
3. I will check my firewall. If it is blocked there or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in speaker in pairing mode.
2. Search Bluetooth device in your mobile phone.
3. Tap on the name shown in your mobile phone.
4. Your device will be paired.

What according to you makes you a good candidate for customer service or technical support job?

I have 3.9 years of Experience in customer support. I am handling a team 5 people to support customers.
I can give support through chat , video call , voice call , email and onsite too.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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