Subject: Tech Support Candidate - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 07:02:24 -0400

| | Tech Support Test

Name | Gaurav Gupta
E-mail | [email-masked]
Phone Number | (91) 70887861577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel Foundation | Sr. Executive | | 48000
Previous Employer 1 | 3i info tech | Technical support engineer | | 8000
Previous Employer 2 | IBM info services | Desktop engineer | | 7000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check which type of error.
If it's internet connection issue then will check the connectivity settings and internet device settings.
If the error is page not found (4O4) then check with domain. We can remove the temp. File/cache.
Check with another browser/incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the speaker then switch on bluetooth in it.
Enable the Bluetooth in mobile phone
Pair the speaker in mobile
Connect with the speaker name

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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