Subject: Tech Support Candidate - Siddharth Sharma
From: Siddharth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:57:32 -0400

| | Tech Support Test

Name | Siddharth Sharma
E-mail | [email-masked]
Phone Number | (+91) 9555008294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thinqteam | Co Founder | Feb 2021 | 45k
Previous Employer 1 | Digital IP Insights | Service Delivery Specialist | Feb 2018 | 30k
Previous Employer 2 | Strategic IP Information Pte. Ltd. | Service Delivery Analyst | August 2015 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I have to check root of that error.
2. If it is 404 error on the screen than it indicates that the server was unable to find what was requested.
3. Sometimes internet is not working properly. So I have to fixed that problem I have to check all the connections is working properly or not.
4. Sometimes Network Security Policy (NSP) block that website. So to resolve that problem I have to use VPN.
5. And one more thing we have to check the domain is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of the speaker.
2. Open settings of your mobile phone.
3. Click on Bluetooth in settings.
4. Turn on the Bluetooth.
5. Search for the Bluetooth speaker name.
6. Now pair with Bluetooth speaker device.

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of experience as Front End Developer and Technical Consultant in my own startup (thinqteam.com) where I used to give 24*7 L1 support (website down, code fix) to the clients. And here I was first person of contact for the clients to give them L1 support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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