Subject: Tech Support Candidate - Mansi Chhikara
From: Mansi Chhikara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:53:00 -0400

| | Tech Support Test

Name | Mansi Chhikara
E-mail | [email-masked]
Phone Number | (+91) 8708676732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 137 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Elecjin labs pvt ltd | Quality Manager | 20.09 2021 | 45,000
Previous Employer 2 | KC india test Laboratories LLP | Dy. Quality Manager | 05.01.2021 | 38,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will secure the internet connection and then will open a new tab and search another website to confirm the loading.
Secondly I will try to launch the website on another browser as sometimes the problem may occur due to browser compatibility.
Lastly I will try reloading the website after clearing the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker with visibility.
2. Turn on Bluetooth of mobile phone and search available devices.
3. Connect to the Bluetooth speaker with password if applicable.
4. The connection setup is completed.

What according to you makes you a good candidate for customer service or technical support job? | In my previous experience I served as the face of laboratory and communicate to various clients as well as organization. My communication skills and ability to solve issues will surely lead me forward towards this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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