Subject: Tech Support Candidate - Tanya GUPTA
From: Tanya GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:51:38 -0400

| | Tech Support Test

Name | Tanya GUPTA
E-mail | [email-masked]
Phone Number | (91) 8818936892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon sector 45
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Process Trainer | Na |
Previous Employer 1 | Mphasis | Technical Analyst | 6-12-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Took remote
Informed partner to try with Different browser .
Deleted temporary files
Deleted cache files and cookies
Reset browser
Informed user to restart his/her machine
User was able to access browser
Hence, resolving

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Search for settings in your mobile phone.
Click on bluetooth
Search for Device name you are trying to connect.
Click on that device and click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I am a good Listener which is very important for any Technical Support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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