Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:48:09 -0400

| | Tech Support Test

Name | Nitin Sharma
E-mail | [email-masked]
Phone Number | (0) 9968504233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing Republic - Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Technical Specialist | | 60000
Previous Employer 1 | IHG | Specialist | | 50000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Make sure Internet connection works.
2 - Open browser. In the address bar at the top, type in www.google.com , then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
3 - If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
4 -  Check if the Website is Down for Everybody or Just Me
5 - f the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
6- Try to restart my browser\machine and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Open bluetooth device by tapping on bluetooth icon.
2- Look for available list of devices.
3- select the device which you wish to pair.

What according to you makes you a good candidate for customer service or technical support job?

Great customer love.
Work better together.
Celebrate the difference (difference of opinions)

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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