Subject: Tech Support Candidate - Vidit Kapoor Vidit
From: Vidit Kapoor Vidit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:45:36 -0400

| | Tech Support Test

Name | Vidit Kapoor Vidit
E-mail | [email-masked]
Phone Number | (91) 8004616954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | ITIL service now tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Sr. Project Engineer | | 62000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if user has the required access on the site or not, if yes, then will investigate further whether user is connected to correct vpn settings or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings> select Bluetooth> see the available devices in the list > select the device with which you want to connect> device will first get paired and then connected
What according to you makes you a good candidate for customer service or technical support job? | I have been working as a technical support analyst since 5 years and I do like solving problems and keeping the service up and running.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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