Subject: Tech Support Candidate - Adnan Farooq
From: Adnan Farooq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 06:15:49 -0400

| | Tech Support Test

Name | Adnan Farooq
E-mail | [email-masked]
Phone Number | (91) 6006183676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will reset computer device Wifi i.e. switch off and on . Then check again for connection. if it doesn't work . then check for if IP connection is set as default , use windows trouble shoot option . if no hardware reset works , then Check browser problem. re install browser,  check on other browser if internet works on them , use my phone to look for solutions on internet, lastly if nothing works , I will restart router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1 :- open Bluetooth device on both devices.
step 2 :- Search for devices on mobile phone.
step 3 :- when name of speaker appears, press pair the device
step 4 :- connect to speaker after pairing successful.
step 5 :- when connection successful, play song.

What according to you makes you a good candidate for customer service or technical support job? | Because i have a technical degree i.e. b.tech , I have interest in hardware side of computers , good communication skill and Job mindset that makes good candidate for technical support role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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