Subject: Tech Support Candidate - Pallavi Nammi
From: Pallavi Nammi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 05:06:43 -0400

| | Tech Support Test

Name | Pallavi Nammi
E-mail | [email-masked]
Phone Number | (530022) 7095929309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays | Na | 30/10/2021 | 26310
Previous Employer 1 | Hsbc | 2020 | 09/2021 | Stipend(10000)
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will reload the page by clearing all the cookies and caches. And also il make sure is it a wifi problem or any antivirus or firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen. Touch & hold Bluetooth &then tap pair new device.after that click on available devices or tap more and select the Bluetooth device which we wants to pair.
What according to you makes you a good candidate for customer service or technical support job? | According to me it's all about the attitude in addition to the academic qualification or experience. The ideal candidate tends to be passionate about their work and gets a alot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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