Subject: Tech Support Candidate - Soni Srivastava
From: Soni Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 04:00:57 -0400

| | Tech Support Test

Name | Soni Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8299635661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Logix Infotech | Technical Support Executive | 15/07/2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Closev other tabs, and apps.
2. Restart Chrome
3.Check for malware.
4. Open site on other browser..
5. Check network issue.
6.Make sure cookies are enabled.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure bluethooth headset is charged , turn on with the mobile phone you want to pair
Then turn on phone.
Select on when you turn on the Bluetooth feature, the phone sends out signal and starts scanning for other Bluetooth enabled devices, such as your headset.

What according to you makes you a good candidate for customer service or technical support job?

I have a good knowledge of technical and apart from that I am a good listener which is a mandatory for any one who wants to pursue in this career.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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