Subject: Daily performance summary for LiveSalesman team for Sep 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 3 | 56 | 11 | 70
Khaled Sufian | 0 | 0 | 33 | 1 | 34
Yahkoob Erachat | 0 | 0 | 1 | 0 | 1
Hasan Nour | 1 | 2 | 0 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 2 | 0 | 0 | 2
Hessah Alosaimi | 0 | 1 | 0 | 0 | 1
Mohd Iqbal | 0 | 5 | 0 | 11 | 16
Malek Hosan | 0 | 0 | 1 | 1 | 2
Ankit Kumar | 0 | 0 | 1 | 0 | 1
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 4 | 0 | 1 | 5
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 23 | 8 | 31
Limia Alqarny | 0 | 0 | 0 | 11 | 11
Grand Total | 1 | 17 | 115 | 45 | 178

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 38
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 5
| | Cancelation | 7
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 69
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 6
| | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Website/App Issues | 1
| Policy Related | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 4
PreSales Total | | | 18
Grand Total | | | 91

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 0 | 1 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 5 | 7 | 3 | 4 | 5 | 10 | 34
RAMI KASSAM | 9 | 3 | 0 | 1 | 1 | 1 | 15
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohd Iqbal | 14 | 1 | 1 | 3 | 6 | 6 | 31
Asma Salem | 12 | 2 | 2 | 0 | 1 | 1 | 18
Javed Aslam | 2 | 0 | 0 | 1 | 1 | 0 | 4
Khaled Sufian | 1 | 0 | 1 | 2 | 0 | 0 | 4
Malek Hosan | 2 | 2 | 1 | 1 | 0 | 0 | 6
Maryam Harthy | 2 | 2 | 0 | 2 | 0 | 0 | 6
Abdulmajeed Alanzy | 3 | 0 | 2 | 0 | 0 | 0 | 5
Limia Alqarny | 8 | 1 | 0 | 0 | 0 | 0 | 9
Mohammed Abdulwahed | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 61 | 19 | 10 | 14 | 14 | 19 | 137

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohd Iqbal | 8 | 0 | 0 | 1 | 0 | 3 | 12
Javed Aslam | 2 | 0 | 1 | 0 | 0 | 1 | 4
Yahkoob Erachat | 3 | 0 | 1 | 2 | 0 | 2 | 8
Mohammed Abdulwahed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 19 | 1 | 2 | 3 | 0 | 10 | 35

Please feel free to reach out for any further clarifications.