Subject: Daily performance summary for LiveSalesman team for Sep 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 12 | 0 | 10 | 23
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 30 | 0 | 4 | 36
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 1 | 1 | 21 | 0 | 15 | 38
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 5 | 0 | 0 | 6
Ankit Kumar | 0 | 13 | 41 | 0 | 3 | 57
Mohammad Faizan | 0 | 4 | 24 | 0 | 0 | 28
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 22 | 133 | 3 | 34 | 193

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 38
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 13
| Refunds and Cancelations | Refunds after Return | 5
| | Return Request Initiation | 1
Customer Services Total | | | 61
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | Pricing | 1
| | Product Specification | 91
PreSales Total | | | 102
Grand Total | | | 170

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammed Ali | 12 | 0 | 0 | 0 | 0 | 0 | 12
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 0 | 1 | 0 | 0 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 1 | 0 | 2 | 3
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abu Sufian | 5 | 0 | 2 | 0 | 2 | 1 | 10
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1 | 0 | 2
Ankit Kumar | 14 | 4 | 0 | 1 | 0 | 0 | 19
Mohammad Faizan | 7 | 2 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 7 | 2 | 3 | 3 | 4 | 49

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 2 | 0 | 0 | 2 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 0 | 3
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 12 | 3 | 0 | 1 | 2 | 0 | 18

Please feel free to reach out for any further clarifications.