Subject: Arabic Language Test - Yasir Abdalla
From: Yasir Abdalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Sep 2021 09:49:19 -0400

| | Foreign Language Screening Test

Name | Yasir Abdalla    /  (919) 3540261    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Attempt to deliver a package. Courier companies usually make 2 or 3 attempts to deliver the box but on different days. If nobody is present at the address when the courier driver arrives, he will try to deliver the package again the next working day. After these attempts, the box will most likely be stored in the courier’s warehouse for 5-7 days, and the customer can pick it up directly from there.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Homebox

I'm really sorry you had this problem , I understand this must be frustrating for you .

I've related this to our products team already. Alow me to to get back to you in 2 to 3 hours :)

Cheers
Yasir Abdalla

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