Subject: RE: Defect material not received
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 29 Sep 2021 13:46:05 +0000

Thank you very much Ashish!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Ashish Dabral <[email-masked]>
Sent: 29. september 2021 15:45
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Defect material not received

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Hello Heta,

Sorry for the dealy. Please find below the status of the requested tickets.

RETURN
RMA
Return to be done
Status
RFR0001649
139331
France
closed, Faulty returned
RFR0001440
124349
France
Closed, Faulty not retunred
RFR0001425
116284
France
Closed, Faulty not retunred
RFR0001487
125680
France
Closed, Faulty not retunred
RFR0001519
129695
France
closed, Faulty returned
RFR0001523
129943
France
Closed, faulty not retunred
RFR0001551
127420
France
Closed, Product will not be returned
RFR0001586
128469
France
Closed, faulty not retunred
RFR0001589
133173
France
Closed, faulty not retunred
RFR0001625
135881
France
Closed, faulty not retunred
RFR0001634
138638
France
Closed, faulty not retunred
RFR0001980
174733
Germany
Replacement received - Need to Arrange UPS collection of the faulty for 10/10/2021
RFR0001981
173501
Germany
collection need to be arranged
RFR0001949
142533
Germany
closed, Faulty returned
RFR0001950
171677
Germany
Pending -Faulty on the way
RFR0001966
173449
Germany
Pending - SNOW - Checking if customer received the replacement and checking for suitable collection date
RFR0001970
173863
Germany
Pending - SNOW - Checking if customer received the replacement and checking suitable collection date
RFR0001985
175094
Germany
Pending - SNOW - Replacement ship date to be confirmed
RFR0001986
174186
Germany
Pending - SNOW - replacement received today 29/09/2021 - Faulty needs to be collected
RFR0001521
121589
France
Closed - Faulty not returned, customer unresponsive
RFR0001405
119203
France
Closed - Faulty returned
RFR0001439
124067
France
Closed - faulty returned RFR0001441
RFR0001468
126847
France
Closed - Possibility that cutomer returned the original faulty to Arvato (Gutersloh) together with the wrong replacement initially sent (RFR0001579)
RFR0001513
129430
France
Closed - faulty returned RFR0001511
RFR0001518
121932
France
Closed - Faulty returned
RFR0001752
152375
France
Close - Earpads (no return needed)

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 29, 2021 5:25:56 PM
Subject: FW: Defect material not received

Hi Ashish,

Could you please let me know the status of the below tickets (closed, collection arranged etc.) and send the information to me?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C984a5859910c4adc043f08d9834f5994%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637685199114509630%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g5ju4YkIn0zlwnzVNxX6RFY3cpgxK8cLpnPPU2F2upc%3D&reserved=0>
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From: Rose Marie Gaiao (ROAG) <[email-masked]<mailto:[email-masked]>>
Sent: 28. september 2021 13:38
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Defect material not received

Hi Heta,
Hope you are fine 

Could you please have a look on this SNOW return, I am always waiting defect material please

RETURN
RMA
Return to be done
RFR0001649
139331
France
RFR0001440
124349
France
RFR0001425
116284
France
RFR0001487
125680
France
RFR0001519
129695
France
RFR0001523
129943
France
RFR0001551
127420
France
RFR0001586
128469
France
RFR0001589
133173
France
RFR0001625
135881
France
RFR0001634
138638
France
RFR0001980
174733
Germany
RFR0001981
173501
Germany
RFR0001949
142533
Germany
RFR0001950
171677
Germany
RFR0001966
173449
Germany
RFR0001970
173863
Germany
RFR0001985
175094
Germany
RFR0001986
174186
Germany
RFR0001521
121589
France
RFR0001405
119203
France
RFR0001439
124067
France
RFR0001468
126847
France
RFR0001513
129430
France
RFR0001518
121932
France
RFR0001752
152375
France

Many Thanks
Best Regards
Rose-Marie