Subject: Daily performance summary for LiveSalesman team for Sep 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 28 | 2 | 30
Yahkoob Erachat | 0 | 4 | 7 | 12 | 23
Malek Hosan | 2 | 0 | 0 | 0 | 2
Hessah Alosaimi | 0 | 9 | 0 | 0 | 9
Mohd Iqbal | 0 | 2 | 0 | 4 | 6
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 15 | 7 | 22
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 52 | 2 | 54
Asma Salem | 0 | 0 | 35 | 5 | 40
Grand Total | 2 | 16 | 137 | 32 | 187

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 19
| | Partial Delivery | 3
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Product issue | 1
| | Refund for Other reason | 2
| | Refunds after Return | 5
| | Return Request Initiation | 1
Customer Services Total | | | 42
PreSales | Other Enquiry | Store Availability | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 4
PreSales Total | | | 6
Grand Total | | | 48

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 7 | 3 | 1 | 10 | 6 | 35
RAMI KASSAM | 9 | 2 | 1 | 1 | 0 | 2 | 15
Mohd Iqbal | 5 | 2 | 4 | 3 | 1 | 5 | 20
Asma Salem | 6 | 3 | 1 | 0 | 2 | 1 | 13
Malek Hosan | 3 | 2 | 0 | 1 | 0 | 1 | 7
Javed Aslam | 1 | 0 | 0 | 1 | 1 | 0 | 3
Khaled Sufian | 3 | 1 | 0 | 2 | 0 | 0 | 6
Maryam Harthy | 5 | 0 | 0 | 2 | 0 | 0 | 7
Abdulmajeed Alanzy | 5 | 1 | 2 | 0 | 0 | 0 | 8
Hessah Alosaimi | 1 | 1 | 0 | 0 | 0 | 0 | 2
Limia Alqarny | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 53 | 20 | 11 | 11 | 14 | 15 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 1 | 2
Yahkoob Erachat | 7 | 0 | 2 | 0 | 0 | 3 | 12
Mohd Iqbal | 3 | 0 | 0 | 1 | 1 | 2 | 7
Mohammed Abdulwahed | 2 | 1 | 0 | 0 | 1 | 1 | 5
Hessah Alosaimi | 2 | 0 | 0 | 1 | 0 | 0 | 3
Abdulmajeed Alanzy | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 2 | 3 | 2 | 2 | 10 | 35

Please feel free to reach out for any further clarifications.