Subject: Daily performance summary for LiveSalesman team for Sep 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Sep 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 7 | 2 | 29 | 0 | 4 | 42
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 13 | 23 | 0 | 17 | 55
Abu Sufian | 0 | 7 | 34 | 0 | 0 | 41
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 29 | 0 | 4 | 38
Mohammad Faizan | 0 | 4 | 25 | 0 | 0 | 29
RAMI KASSAM | 0 | 1 | 8 | 0 | 0 | 9
Amir Aziz | 0 | 0 | 1 | 6 | 0 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 4 | 4
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 32 | 149 | 6 | 29 | 227

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 40
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 79
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 4
| | Store Availability | 3
| | Store Location | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 2
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 94
PreSales Total | | | 115
Grand Total | | | 199

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 15 | 0 | 1 | 0 | 0 | 0 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 1 | 3
Yahkoob Erachat | 0 | 0 | 2 | 0 | 0 | 2 | 4
Abu Sufian | 8 | 1 | 3 | 1 | 1 | 1 | 15
Ankit Kumar | 11 | 0 | 1 | 0 | 0 | 0 | 12
Mohammad Faizan | 8 | 2 | 0 | 0 | 0 | 0 | 10
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 3 | 6 | 1 | 1 | 4 | 47

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 0 | 0 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 16 | 0 | 0 | 1 | 0 | 1 | 18

Please feel free to reach out for any further clarifications.