Subject: Tech Support Candidate - Urvashi Yadav
From: Urvashi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Sep 2021 13:21:06 -0400

| | Tech Support Test

Name | Urvashi Yadav
E-mail | [email-masked]
Phone Number | (+91) 7387373223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | ZS associates | Help desk associate | 13th Aug 2021 | 30000
Previous Employer 2 | Mphasis | Technical Support Engineer | 12th June 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | You are trying to open a website www.ndtv.com in your browser and you get an error. As a computer user, please tell us all the steps you will take in a logical order to troubleshoot the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker. Then turn on your phone’s Bluetooth option. Then search for available device and click on Pair.
What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 3.6yrs in the technical support field and because of this I have a better knowledge of this field and experience with the international clients as well as internal clients. I am a good listener and also a good performer at my task.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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