Subject: Re: Ticket field updates
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Tue, 28 Sep 2021 01:33:25 -0700 (MST)

Hello Heta, 

Thank you for the update. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 28, 2021 2:01:51 PM 
Subject: RE: Ticket field updates 

Hello Ashish, 

Thank you! We should keep those fields, they are from the new CSAT system. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

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From: Ashish Dabral <[email-masked]> 
Sent: 28. september 2021 10:31 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Re: Ticket field updates 

		

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Hello Heta, 

This is done. Do I need to hide these below fileds as well? 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 28, 2021 1:46:16 PM 
Subject: Ticket field updates 

Hello Ashish, 

Could you please hide the following fields from the Zendesk forms. 

From the CC&O form: 

Linked problem 

Satisfaction Score 

5CA Language 

Skills 

From the Gaming form: 

Satisfaction Score 

5CA Language 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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