Subject: Re: Daily performance summary for LiveSalesman team for Sep 25th, 2021
From: Ashish Dabral <[email-masked]>
To: [email-masked]
Cc: murtaza kutiyanawala <[email-masked]>, Ankit Arora <[email-masked]>, "Sameer Sadiq (LM-HB)" <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 27 Sep 2021 23:31:08 -0700 (MST)

Dear Sir, 

Please find the attached HB chat type monthwise for July, August & September. 

I am working on the below two reports. Will send you once its done. 

    1. what are the top 20 products having complaints for the above monthwise for July, Aug & Sept 
    2. what are the main issues customers asking for product specifications – is it not proper in site not clear, etc—top 20 products every month where customers are asking and what is the requirement 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Deepak Devasia" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Sameer Sadiq (LM-HB)" <[email-masked]> 
Sent: Sunday, September 26, 2021 6:02:24 PM 
Subject: Re: Daily performance summary for LiveSalesman team for Sep 25th, 2021 

Hi Deepak, Noted. Ashish is on leave on Monday, he will do first thing when he is back Tuesday. 
[ mailto:[email-masked] | @Ashish Dabral ] - Please arrange and send to Deepak 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Deepak Devasia <[email-masked]> 
Sent: 26 September 2021 11:14 AM 
To: Saurabh Dadu <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]>; Ankit Arora <[email-masked]>; Sameer Sadiq (LM-HB) <[email-masked]> 
Subject: RE: Daily performance summary for LiveSalesman team for Sep 25th, 2021 

Hi Saurabh, 

Can we have a consolidated report for the monthwise for July, August & Sept in the below table format for UAE 

Also, if you can provide below info monthwise for July, August & September 

    1. what are the top 20 products having complaints for the above monthwise for July, Aug & Sept 
    2. what are the main issues customers asking for product specifications – is it not proper in site not clear, etc—top 20 products every month where customers are asking and what is the requirement 

	

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

(blank) 	

(blank) 	

1 

Delivery Related 	

Day of Delivery - Status 	

8 

Delivery Status 	

36 

Product Complaint 	

Complaint outside Warranty 	

1 

Complaint within Warranty 	

14 

Refunds and Cancelations 	

Cancelation 	

4 

Refund for Other reason 	

2 

Return item not received 	

1 

Return Request Initiation 	

1 

Customer Services Total 			

68 

Mattress Related 	

Post-Sales 	

Product Complaints 	

1 

Returns and Free Trial 	

1 

Mattress Related Total 			

2 

No Answer Total 			

3 

No Answer 	

No Answer 	

No Answer 	

3 

PreSales 	

Other Enquiry 	

(blank) 	

2 

Offers 	

2 

Payment Methods 	

1 

Store Availability 	

4 

Store Location 	

3 

Website/App Issues 	

1 

Policy Related 	

Delivery Cost 	

2 

Product Related 	

Combo 	

1 

Product Specification 	

65 

PreSales Total 			

81 

Grand Total 			

154 

From: HB report <[email-masked]> 
Sent: Sunday, September 26, 2021 7:31 AM 
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; Deepak Devasia <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for Sep 25th, 2021 

External email sender, please take precaution. 

Please find listed below the performance data for the LiveSalesman team for Sep 25th, 2021. 

    * Total tickets created : 

Total tickets created 	

Groups 					

Agent Name 	

Facebook HB UAE 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

Emails UAE 	

Grand Total 

Waseem Ahemad . Khan 	

0 	

2 	

14 	

0 	

3 	

19 

Mohammed Abdulwahed 	

0 	

0 	

0 	

0 	

0 	

0 

Hasan Nour 	

0 	

0 	

0 	

0 	

0 	

0 

Yahkoob Erachat 	

0 	

0 	

1 	

0 	

4 	

5 

Malek Hosan 	

0 	

0 	

0 	

0 	

1 	

1 

Abdulmajeed Alanzy 	

0 	

0 	

0 	

0 	

0 	

0 

Mohammed Ali 	

7 	

0 	

22 	

0 	

6 	

35 

Abu Sufian 	

0 	

3 	

27 	

0 	

0 	

30 

Ankit Kumar 	

0 	

4 	

25 	

0 	

0 	

29 

Mohammad Faizan 	

0 	

6 	

22 	

0 	

0 	

28 

Mosab Mohammed Abdalla Nasreldin 	

0 	

1 	

13 	

0 	

3 	

17 

Amir Aziz 	

0 	

0 	

0 	

6 	

0 	

6 

Asma Salem 	

0 	

0 	

0 	

0 	

0 	

0 

Hessah Alosaimi 	

0 	

0 	

0 	

0 	

0 	

0 

Mohd Iqbal 	

0 	

0 	

0 	

0 	

0 	

0 

Shaha alsubaie 	

0 	

0 	

0 	

0 	

0 	

0 

Javed Aslam 	

0 	

0 	

0 	

0 	

0 	

0 

RAMI KASSAM 	

0 	

0 	

0 	

0 	

0 	

0 

Limia Alqarny 	

0 	

0 	

0 	

0 	

0 	

0 

Grand Total 	

7 	

16 	

124 	

6 	

17 	

170 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

(blank) 	

(blank) 	

1 

Delivery Related 	

Day of Delivery - Status 	

8 

Delivery Status 	

36 

Product Complaint 	

Complaint outside Warranty 	

1 

Complaint within Warranty 	

14 

Refunds and Cancelations 	

Cancelation 	

4 

Refund for Other reason 	

2 

Return item not received 	

1 

Return Request Initiation 	

1 

Customer Services Total 			

68 

Mattress Related 	

Post-Sales 	

Product Complaints 	

1 

Returns and Free Trial 	

1 

Mattress Related Total 			

2 

No Answer Total 			

3 

No Answer 	

No Answer 	

No Answer 	

3 

PreSales 	

Other Enquiry 	

(blank) 	

2 

Offers 	

2 

Payment Methods 	

1 

Store Availability 	

4 

Store Location 	

3 

Website/App Issues 	

1 

Policy Related 	

Delivery Cost 	

2 

Product Related 	

Combo 	

1 

Product Specification 	

65 

PreSales Total 			

81 

Grand Total 			

154 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Mohammed Ali 	

6 	

0 	

1 	

0 	

0 	

0 	

7 

Ankit Kumar 	

1 	

0 	

0 	

0 	

0 	

0 	

1 

Malek Hosan 	

1 	

0 	

0 	

0 	

0 	

0 	

1 

Grand Total 	

8 	

0 	

1 	

0 	

0 	

0 	

9 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Mohammed Ali 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Mosab Mohammed Abdalla Nasreldin 	

3 	

0 	

0 	

0 	

0 	

1 	

4 

Abu Sufian 	

6 	

2 	

0 	

2 	

0 	

1 	

11 

Yahkoob Erachat 	

0 	

2 	

0 	

0 	

2 	

2 	

6 

Ankit Kumar 	

0 	

1 	

1 	

0 	

1 	

0 	

3 

Jok Kuol 	

1 	

0 	

1 	

0 	

0 	

0 	

2 

Mohammad Faizan 	

4 	

1 	

0 	

0 	

0 	

0 	

5 

Waseem Ahemad . Khan 	

1 	

1 	

0 	

0 	

0 	

0 	

2 

Grand Total 	

15 	

7 	

2 	

2 	

3 	

5 	

34 

    * Total count of ageing for Emails UAE : 

Emails UAE 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Mohammed Ali 	

4 	

0 	

1 	

0 	

0 	

0 	

5 

Mosab Mohammed Abdalla Nasreldin 	

0 	

1 	

0 	

0 	

0 	

0 	

1 

Waseem Ahemad . Khan 	

0 	

2 	

0 	

0 	

0 	

0 	

2 

Ankit Kumar 	

2 	

0 	

0 	

0 	

0 	

0 	

2 

Yahkoob Erachat 	

2 	

0 	

0 	

0 	

0 	

0 	

2 

Grand Total 	

8 	

3 	

1 	

0 	

0 	

0 	

12 

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