Subject: Daily performance summary for LiveSalesman team for Sep 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 3 | 29 | 4 | 36
Mohammed Abdulwahed | 0 | 4 | 20 | 6 | 30
Malek Hosan | 2 | 0 | 1 | 0 | 3
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 33 | 3 | 37
Hessah Alosaimi | 0 | 1 | 0 | 1 | 2
Javed Aslam | 0 | 1 | 0 | 1 | 2
Mohd Iqbal | 0 | 10 | 3 | 1 | 14
Yahkoob Erachat | 0 | 9 | 1 | 3 | 13
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 29 | 9 | 38
RAMI KASSAM | 0 | 0 | 18 | 3 | 21
Grand Total | 2 | 29 | 134 | 31 | 196

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Delivery Status | 33
| | Reschedule Delivery | 3
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refund for Other reason | 1
| | Return item not received | 1
| | Return Request Initiation | 2
| | System errors | 1
Customer Services Total | | | 81
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 1
| | Offers | 4
| | Payment Methods | 2
| | Store Availability | 1
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | (blank) | 2
| | Delivery Time | 2
| Product Related | Product Specification | 15
PreSales Total | | | 32
Grand Total | | | 117

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 9 | 2 | 5 | 3 | 10 | 7 | 36
Malek Hosan | 1 | 2 | 1 | 0 | 0 | 1 | 5
RAMI KASSAM | 6 | 1 | 1 | 2 | 0 | 2 | 12
Mohd Iqbal | 7 | 3 | 4 | 2 | 1 | 5 | 22
Javed Aslam | 1 | 0 | 0 | 1 | 1 | 1 | 4
Asma Salem | 6 | 2 | 0 | 2 | 1 | 1 | 12
Abdulmajeed Alanzy | 5 | 3 | 1 | 0 | 1 | 0 | 10
Khaled Sufian | 4 | 1 | 1 | 0 | 0 | 0 | 6
Maryam Harthy | 12 | 0 | 2 | 0 | 0 | 0 | 14
Mohammed Abdulwahed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Hessah Alosaimi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 62 | 14 | 15 | 10 | 14 | 17 | 132

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 5 | 0 | 1 | 0 | 1 | 4 | 11
Mohammed Abdulwahed | 4 | 0 | 0 | 0 | 1 | 1 | 6
Yahkoob Erachat | 4 | 1 | 1 | 1 | 0 | 1 | 8
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 2 | 2 | 1 | 2 | 10 | 33

Please feel free to reach out for any further clarifications.