Subject: Daily performance summary for LiveSalesman team for Sep 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 25 | 0 | 1 | 33
Waseem Ahemad . Khan | 0 | 1 | 18 | 0 | 5 | 24
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 15 | 1 | 32 | 0 | 20 | 68
Abu Sufian | 0 | 10 | 44 | 0 | 0 | 54
Mohammad Faizan | 0 | 6 | 39 | 0 | 0 | 45
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 19 | 25 | 158 | 4 | 27 | 233

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 6
| | Delivery Status | 53
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 5
Customer Services Total | | | 97
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Store Availability | 5
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 4
| Product Related | (blank) | 1
| | Combo | 2
| | Pricing | 1
| | Product Specification | 78
PreSales Total | | | 104
Grand Total | | | 205

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 12 | 3 | 0 | 0 | 0 | 0 | 15
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 18 | 4 | 0 | 0 | 0 | 0 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 2 | 0 | 2 | 2 | 6
Abu Sufian | 6 | 4 | 1 | 2 | 1 | 0 | 14
Ankit Kumar | 6 | 0 | 1 | 1 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 9 | 0 | 0 | 0 | 0 | 0 | 9
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 6 | 4 | 3 | 3 | 2 | 42

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 11 | 0 | 0 | 0 | 0 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 1 | 1 | 0 | 0 | 1 | 16

Please feel free to reach out for any further clarifications.